DotActiv Support Services for Category Management
Every DotActiv customer gets structured support to keep category management moving — from technical support and training to strategic guidance and enterprise-level support.
What support services does DotActiv offer?
DotActiv provides structured support to ensure your team can operate efficiently, apply best practices, and improve category performance.
What is included in DotActiv technical support?
Direct access to technical experts to resolve software issues and ensure system reliability.
What you get:
- 24/7 technical support
- Ticket-based issue resolution
- Support across all software modules
- Fast response and escalation where needed
How does DotActiv Customer Success support your team?
Proactive support to ensure your team is using the software confidently and effectively.
What you get:
- 1-on-1 live training
- Onboarding and continuous enablement
- Workflow and process guidance
- Best practice recommendations aligned to your business
When do you need Premium Support?
What it is: Dedicated support for larger teams requiring deeper involvement and execution support.
What you get:
- Dedicated Success Manager
- Hands-on support with category planning and projects
- Additional personalised training
- Ongoing involvement in your workflows and processes
DotActiv’s Built-In Support Tools
Support is also embedded directly into the platform to reduce dependency on external help.
What is Lola (AI Assistant)?
- Real-time, context-aware support inside the software.
- Answers questions based on what you are working on.
- Can query your data and provide insights.
What is the PowerBase?
- Searchable guides and tutorials.
- Step-by-step instructions.
- Regularly updated content.
What is DotActiv Academy?
- Structured training programmes.
- Certification opportunities.
- Consistent methodology across teams.
What additional support services are available?
Category Management Outsourcing – Execution support for teams that need additional capacity.
What you get:
- Data preparation
- Reporting and analysis